FAQs – HealthRun LLC
Q: What is HealthRun LLC?
A: HealthRun LLC is a Texas-based company providing professional medical courier services and non-emergency transportation (NEMT) for patients. We specialize in timely, safe, and reliable healthcare logistics.
Q: What types of items do you transport?
A: We transport lab specimens, prescriptions, medical equipment, documents, and other critical healthcare items. All deliveries are handled with confidentiality and care.
Q: What areas do you serve?
A: We currently provide services across multiple cities in Texas and are expanding to additional areas. Contact us for service availability in your location.
Q: How quickly can you pick up and deliver items?
A: We offer same-day and scheduled pick-up and delivery services. Urgent requests can be accommodated when possible—contact us directly for same-day availability.
Q: How can I request a service?
A: You can request a quote or schedule a service through our website by filling out the Request a Quote form.
Q: Are your deliveries secure and confidential?
A: Yes. All items are transported following strict confidentiality, safety, and compliance standards to protect sensitive medical information.
Q: Who can use your NEMT services?
A: Our NEMT services are designed for patients who need safe, reliable transportation to and from medical appointments, clinics, hospitals, or treatment centers.
Q: Can rides be scheduled on short notice?
A: We strive to accommodate urgent or same-day requests whenever possible. Contact us directly for immediate scheduling needs.
Still Have Questions?
If your question isn’t listed here, reach out to us.
Q: What types of assistance do your drivers provide?
A: Our trained drivers can assist with mobility devices, such as wheelchairs or walkers, and help patients enter and exit vehicles safely.
Q: How do I pay for services?
A: Payments can be made via credit card, invoicing for business accounts, or other arrangements discussed during booking..
Q: How do I schedule a ride?
A: You can request a ride by filling out the Request a Quote form on our website
Q: Do you offer recurring services?
A: Yes. We can arrange recurring transportation or regular courier pick-ups for clients with ongoing needs..